They can do so after clicking 'More' and then the QR icon at the right top of the screen. Your customers will need to scan the QR code from your website in their Viber account. If you want your customers to get in touch with you via Viber, place the QR code from your Viber Active Bot account to your website. Select the department to which your Viber messages should be fetched, click on 'connect' and that's it! Your Viber account is now successfully connected! Now you need to paste the token you copied in your Active Bot account in the column 'Token'. Once you have the Viber plugin activated, navigate to Configuration>Viber accounts>Connect. If you already have the token copied, you can now open your LiveAgent panel and navigate to Configuration>System>Plugin>Viber>enable. You will need this token in steps to come so copy this token and keep it close! Saving it will automatically generate a token. Shortly after that, you will receive a Viber message with a code that you need to insert in order to successfully log in.Īfter logging in, you need to click on the 'Create bot account'.Ī new window will pop up where you need to enter all the details and click save. To do that, you need to go to this website and enter the phone number on which you have successfully installed your Viber account. Once you have your Viber account set up on your phone, you can start creating an Active Bot. Your regular Viber account through which you will create the bot will be automatically set as the account administrator of your Active bot. It is also not possible to integrate a regular Viber account, therefore you need to create an Active Bot. The only option is to use your regular GSM phone number. Please note that it is not possible to create a Viber account with a VOIP phone number.

Activate viber without code